Branch Manager

4 - 9 Years
Mumbai, Mumbai Suburbs

Job Description

Superior and Consistent Customer Service

Ensures Efficient complaint management within specified TATs

Drives high service scores

Conducts customer engagement programs and marketing events

Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval

Strengthening Systems, Controls and Processes

Ensures Upkeep of the Branch and ATM and raises issues if required

Liaises with respective teams for effective and efficient Fraud Management within the cluster

Ensures branch compliance with Banks policies and processes

Ensures timely submission of MIS reports

Ensures safety and security of Bank and customer's assets

Ensures Audit related deliverables both internal and external are met as per the prescribed norms

Ensures Role clarity to employees in the branch and manage attrition

Cross Sell & Portfolio Management

Focuses on Sustained Revenue Generation for their respective branch

Acquire Liabilities of family/group members of customers in the non-managed portfolio

Ensures Cross sell of other bank and third-party products to existing customers in non-managed portfolio

P&L Management

Maintains the Profit and Loss statement and Balance Sheet for the branch

Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank

Sustained revenue generation for the branch through cross sell of TPP, RA and BB products

Liabilities mobilization through CASA portfolio growth


Ensures all the counters are opened and staff is ready to service clients atleast 15 minutes before the customer timings

Ensures proper scrutiny of all transactional documents submitted by the customer vis--vis branch checklist to ensure all that all necessary documents are submitted by the customer

Supports the Business Managers/Business Heads/Financial control team in preparation of any audit related deliverables i.e. internal /external concerning a transaction executed for a corporate client.

Addresses all transaction related enquiries i.e. pre, during & post transaction processing & escalations Ensure strong monitoring of all transactions in the branch & maintain accurate / strong MIS for the branch. The same may be needed by the bank for overall management of branch processes & business planning

Ensures frequent monitoring of all over-aged cases (deferrals, pending items, etc.) & appropriate escalation of the same in a timely & balanced manner to the senior management

Ensures that knowledge, skills & capabilities are built across entire team of BSPs, so as to have internal backups to ensure that work is not hampered in by absenteeism or resignations

Account Opening & Maintenance:

Monitors the processes for account opening, account maintenance & account closure related formalities as per YBL process

Handles customers enquiries and instructions, whilst ensuring that the Banks delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc.

Ensures adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.)

People Management

Performance Management

Tracks and monitors daily productivity and book movement of the branch

Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required

Monitors and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the section.

Ensuring Training & Development

Develops talent within the team by providing guidance, ongoing feedback, coaching and development opportunities to individuals to enable achievement of the defined goals.

Risk and Internal Control Responsibilities

Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager.

Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.

Salary: INR 6,00,000 - 10,00,000 P.A.

Industry:Banking / Financial Services / Broking

Functional Area:Sales, Retail, Business Development

Role Category:Retail Sales

Role:Branch Manager

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Symphoni HR Private Limited

One of the leading company in Banking & NBFC
View Contact Details+

Recruiter Name:Kedar Vaidya

Contact Company:Symphoni HR Private Limited

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